Refund policy

Return and Refund Policy

Effective Date: June 15, 2025

Introduction:

At Aangiza Trades USA, we strive to provide high-quality products and excellent customer service. This Return and Refund Policy outlines the procedures and guidelines for returning or exchanging phone cases purchased from our store. We are committed to ensuring that our customers are satisfied with their purchases and will work with you to resolve any issues that may arise.

Definitions:

  • Defective: A product that does not meet our quality standards or is damaged due to manufacturing errors.
  • Damaged: A product that is damaged during shipping or handling.
  • Return Window: The timeframe within which a customer can request a return or exchange.
  • Original Condition: The product's condition when it was shipped to the customer.

Return and Exchange Guidelines:

1. Defective or Damaged Items:

  • If the product is defective or damaged, customers can request a replacement or refund within 7 days of receipt.
  • The customer should email photos of the defective items and order details to us at info@aangizatradesusa.com.
  • We will respond to the request within 24-48 hours and provide instructions on how to proceed.
  • We reserve the right to inspect the product before processing a return or exchange.
  • If the product is deemed defective or damaged, we will provide a prepaid return shipping label.

2. Non-Returnable Items:

  • All phone cases are sold as-is, except in cases of defects or damage.
  • Lowest price guarantee does not imply returnability.
  • The following items are non-returnable:
    • Customized or personalized phone cases.
    • Phone cases that have been used or show signs of wear.
    • Phone cases with missing or damaged packaging.
    • Phone cases that have been altered or modified in any way.


3. Return Shipping:

  • Customers are responsible for return shipping costs unless the product is defective or damaged.
  • We will provide a prepaid return shipping label for defective or damaged products.
  • Customers must use a trackable shipping method and retain the tracking number.

Refund Guidelines:

1. Refund Method:

  • Refunds will be issued in the original payment method.
  • Refunds will not include original shipping costs unless the product was defective or damaged.

2. Refund Timeline:

  • Refunds will be processed within 7-14 business days of receiving the returned product.
  • Customers will receive an email notification when the refund is processed.

3. Refund Amount:

  • The refund amount will be the full purchase price of the product, minus any applicable shipping costs.

Exchange Guidelines:

1. Exchange Process:

  • Customers can request an exchange for a different phone case within 7 days of receipt.Customers must contact us at info@aangizatradesusa.com with their order number and a description of the requested exchange.
  • We will respond to the request within 24-48 hours and provide instructions on how to proceed.

2. Exchange Shipping:

  • Customers are responsible for return shipping costs unless the product is defective or damaged.
  • We will provide a prepaid return shipping label for defective or damaged products.

 

3. Exchange Availability:

  • Exchanges are subject to availability of the requested product.
  • If the requested product is not available, we will notify the customer and provide alternative options.

Warranty and Disclaimer:

  • Our phone cases are warranted to be free from defects in materials and workmanship for a period of [insert time period] unless used in a rough environment.
  • We disclaim any liability for damages or losses resulting from misuse or neglect of our products.
  • We are not responsible for any damage caused by the customer's use of the product.

Contact Us:

If you have any questions or concerns about returns or exchanges and refunds, please contact us at:

Aangiza Trades USA LLC
Aangiza Accessories
info@aangizatradesusa.com

Changes to this Policy:

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately, and we will notify customers of any changes by posting an updated policy on our website. You are responsible for reviewing our return and refund policy regularly to ensure that you are aware of any changes.

Additional Details:

  • Return Condition:
    • Products must be returned in their original condition, with all original packaging and accessories included.
  • Return Shipping Damage:
    • If a product is damaged during return shipping, the customer may be responsible for the damage and may not be eligible for a refund or exchange.
  • Dispute Resolution:
    • Any disputes arising from this Return and Refund Policy will be resolved through State Law.
  • Governing Law:
    • This Return and Refund Policy is governed by and construed in accordance with the laws of state of Florida, US.

By shopping with us, you agree to the terms and conditions of this